Frequently Asked Questions
How does SMARTER-Charter charge for their services?
SMARTER-Charter has a simple standardized rate for all its chauffeured vehicle transportation. There are two types of jobs we provide, “flat rate transfer” and “as directed hourly”. All of our rates are all-inclusive which include all transportation costs and chauffer gratuity.
Do SMARTER-Charter vehicles have hourly minimums?
For Airport Transfers, no. For all other charters, yes. Mon – Fri require a 3hr minimum. Friday night, Saturday, & Sunday require a 5hr minimum. For more information, call our reservation staff at 405-681-6604
What is your cancellation policy?
SMARTER-Charter has a 24 hour cancellation policy. In the case that 24 hours notice was not given, the client is responsible for a cancellation fee.
How can I get a receipt?
You may choose to give us a call or email us and we can then send you a copy of your receipt via email, fax, or US Postal Service.
How far in advance do I need to make a reservation?
Our staff is trained to take ASAPS and last minute changes, but you should schedule as soon as you have a firm schedule. Last minute reservations cannot be guaranteed.
Is it possible to make, change, or cancel a reservation with my chauffeur?
No, our chauffeurs are not trained to do so and we have an office staff to accommodate you.
What happens if my plane is arriving early or late?
No need to worry, a SMARTER-Charter agent will track and monitor your flight’s arrival. Our Smarter-Charter agents receive up to the minute flight data through our Flight Tracking Software to ensure a Smarter-Charter chauffeur will arrive at the exact time of your arrival.
Where do I meet my Chauffeur for Airport pick-up?
What is VIP Meet & Greet service?
If you are unfamiliar with the , Smarter Charter strongly recommends a VIP Meet & Greet Service. For a nominal fee, we will send an agent to greet you at your baggage carrousel, assist with your luggage, and then escort you to your chauffeur and vehicle.
How much of a grace period do I have to meet the chauffeur for my Airport Transfer Rate?